🚚 WE DELIVER BETWEEN 2-4 PM & 5-7PM DAILY.FREE DELIVERY FOR ORDERS >30JD 📦

FAQ

Is there a minimum order? 

No, you can order as little as 1 bottle! There is a delivery charge of 2.00 JD for orders under 30.00 JD (see our shipping policy) 

When will my order be confirmed? 

Once your order is placed, you will first receive an order confirmation email. You will also receive an email once your order is out for delivery.

Can I change or cancel my order before it’s dispatched? 

If you want to change or cancel your order please contact us as soon as possible at +962 79 500 7826 or email hello@ltcimports.com

Can I place an order through Whatsapp 

To place an order by telephone, please contact our sales representative at +962 79 500 7826  

Who can place an order? 

To place and/or receive a wine order, you must be 18 years of age or older and must present valid government issued identification upon receipt of your order. 

DELIVERY 

Can I collect my order from you? 

Not at present.

Do you offer same day delivery? 

Yes! Our delivery time slots are 2-4pm and 5-7pm daily. Subject to availability. 

What days do you deliver? 

Everyday between 2-4pm and 5-7pm.

Can I find out at what time my order will be delivered? 

This will depend on orders for the day but we can give you an estimate once all our orders are dispatched.

What if I am not at home, can you leave my delivery somewhere safe? 

Yes but at your own risk. Please email instructions of where we can leave your wines. Alternatively, we can rearrange delivery for a fee.  

How can I track my order? 

It is not yet possible to track your order online. If you leave your contact number in the delivery instructions, the driver will be able to contact you to give you an ETA. Alternatively, please get in touch with us 

My order has not arrived. What should I do? 

Please contact us as soon as possible and we will find out where your order is. 

You tried to deliver but I was out. How do I rearrange delivery? 

Please contact us at +962 79 500 7826 to re-arrange delivery at a cost.

My order arrived damaged. What do I do? 

If any bottles arrive damaged, please either refuse the delivery or note the damage with the driver before signing the delivery note. Contact us immediately so we can arrange a refund for you or resend the order. 

Wine was missing from my order or the wrong wine was delivered. What can I do? 

Please highlight the problem on the driver’s delivery book before signing it. Contact us immediately so we can arrange a refund for the missing bottles or resend the correct wine. 

The wine label or bottle shape doesn’t look like the one that is on your website. 

From time to time producers change their packaging. We will always endeavor to have the new packaging on our website but sometimes we do not get advised of those changes.  

Reporting website errors 

If you notice a typo, a faulty link or other error on our website, we would be grateful to hear from you. Please send comments regarding our website to info@ltcimports.com

Drink Responsibly 

The Wine Project urges you to always drink responsibly and moderately and to never drink and drive. 

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